Why do we ask for your ID and a selfie check?

When you sign up with Sonomo, the app will ask you to verify your identity before being able to fully use it. You will be asked to take a photo of your identification document, take a selfie, and smile or do other facial gestures (liveliness check).

We take these measure both because we want to ensure that your money is safe with us and because we are legally required to. We expand on some common questions and concerns below. If you have any other questions or concerns, please reach out to us at support@sonomo.com.

Why do you need to verify my identity?

In order for you to make use of our services, we need to create you a digital wallet so you can receive, deposit, or withdraw money. For example, if you are entitled to receive streaming royalties for some tracks, we need to be able to send that money to your digital wallet so that only you will have access to it and so that you can withdraw it at any time.

We want to make sure that your money is safe and protected with us. We want to make sure that no other person has authorization to claim your identity and obtain access to your wallet. This is why verify our users' identity.

Why do you need a picture of my ID and a selfie to verify me?
Much like banks and other firms that handle money, we are legally required to verify your identity in this way to allow you to transact on our app.

The identification document (ID) is required so we know who we're dealing with, while the selfie and the facial gestures check (also known as liveliness check) are there to match the photo on your ID with the actual user behind the phone or desktop.

While we really dislike adding some extra steps that you have to go through to get verified, we think that when you take these steps you contribute to safeguarding your money.

What documents can I use for an ID check?
You should be able to use any official governmental document issued in your state/region/country. Our app is able to detect the type of the ID card and handle it automatically. Most people use a drivers license, a residency card, or a passport.

How long does verification take?
Verification is fully automated. Most users complete it within 2 minutes and are able to start using our app.

What do you do with the data I share during verification?
Your data is only used for the purpose of verifying your identity and compliance. We value your privacy and the information you share with us and implement a very stringent set of internal requirements to protect them. Furthermore, we handle your data according to GDPR user privacy regulations. You can refer to our privacy policy for more details.

That's it! If you have any more questions or concerns, you can contact us at support@sonomo.com